l8o's Privacy Policy

Introduction and Overview

l8o (referred to hereinafter as "we", "our", or "the platform") operates a trusted online gaming and betting platform for Bangladeshi users. Protecting the privacy of the personal information you provide while using our website l8o.cam is our highest priority.

This Privacy Policy ("Policy") describes how l8o collects your personal information, the purposes for which it is used, where it is stored, and how it is kept secure. By registering on our platform or using any of our services, you are expressing your agreement with the terms of this Policy.

This Policy should be read together with our Terms and Conditions and Responsible Gaming Policy. In the event of any ambiguity, the terms of this Policy shall apply.

Data Collection

l8o collects your information in several ways. The following is a detailed description of what information we collect and how it is collected.

2.1 Information You Provide Directly

Information you personally provide during the registration process and subsequent transactions:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• bKash, Nagad, or Rocket number (for payment processing)
• National ID card or passport details (for KYC verification)
• Account password (stored in encrypted form)
• Banking and financial transaction history

2.2 Automatically Collected Information

When you visit our site or use our services, certain information is collected automatically:

• IP address and geographic location (country level only)
• Browser type, version, and operating system details
• Device identification information
• Time spent on the site, page visit history, and click patterns
• Gaming activity and betting history
• Cookies and similar tracking information (see Section 6 for details)

2.3 Information Received from Third Parties

In some cases we may also collect information through third parties, such as identity verification service providers, payment processors (bKash, Nagad, Rocket), or fraud prevention services. Information collected in this way is used only for specific purposes and helps ensure the security of your account.

Purpose of Data Use

l8o uses the information it collects only for the following legitimate purposes. We never use your information outside of approved purposes.

• Account Management: To manage your registration, login, and account-related activities.
• Service Delivery: To properly operate gaming, betting, and bonus services.
• Payment Processing: To securely process deposits and withdrawals and to prevent financial fraud.
• Customer Support: To resolve your complaints and questions via live chat or email.
• Identity Verification (KYC): To confirm account ownership and prevent money laundering.
• Responsible Gaming: To identify problematic gaming behaviour and provide necessary support.
• Security Protection: To detect and prevent unauthorised access, fraud, and deceptive activity.
• Legal Compliance: To comply with applicable laws and regulations and to submit reports to regulatory authorities.
• Platform Development: To further improve the user experience and create new services.
• Marketing Communications: To send you promotional offers and information about new services, subject to your consent.

If you do not wish to receive marketing messages, you can unsubscribe at any time by contacting us or by using the opt-out link provided in each message. However, it is not possible to stop essential messages related to account management, payments, and security.

Data Storage and Security

We take the highest technical and organisational measures to protect your personal information. l8o's security framework includes the following:

4.1 Technical Safeguards

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Stored sensitive information (passwords, payment details) is encrypted using strong encryption algorithms.
• Unauthorised access is prevented through firewalls and security monitoring systems.
• Regular security audits are conducted.

4.2 Retention Period

We retain your information only for as long as necessary or as required by law. The general policy is:

• All information is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure.
• KYC-related documents are retained for the period specified under applicable law.
• Once the specified period has passed, information is securely deleted or anonymised.

4.3 Steps Taken in the Event of a Data Breach

In the event of a data breach, we will promptly take the necessary preventive measures and notify affected users as quickly as possible. Our incident response team is active 24/7.

Sharing Data with Third Parties

l8o does not sell your personal information. However, in limited circumstances it may be necessary to share information with certain third parties:

5.1 Service Providers

Organisations providing services on our behalf (payment processors, technology infrastructure, customer support) are granted access to your information only to perform their designated tasks. These organisations are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

If disclosure of information is legally required as part of a court order, government investigation, or legal process, we will comply. In such circumstances we will provide only the minimum information necessary.

5.3 Prevention of Financial Crime

Information may be shared with relevant authorities as required to comply with laws relating to the prevention of money laundering, terrorist financing, or other financial crimes.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. However, the new party will be required to provide protections equivalent to those in this Privacy Policy.

Except for the cases above, we do not share your personal information with any third party without your explicit consent.

Cookies and Tracking Technologies

l8o uses cookies and similar technologies to improve your browsing experience and to ensure the proper operation of the platform.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic operation of the platform — login sessions, security tokens. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytical Cookies: Collect statistics on site usage to help improve the platform.
• Marketing Cookies: Used to display relevant offers based on your interests. You can control these.

6.2 Controlling Cookies

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

Your Rights

As a user of l8o, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not apply where legal obligations exist).
• Right to Restrict Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw consent at any time for processing carried out on the basis of your consent.
• Opt Out of Marketing: The right to request that promotional communications be stopped.

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 days of receipt. Requests will be actioned after identity verification.

Protection of Minors

l8o is intended for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

We verify age at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe that a minor is using our platform, please notify our support team immediately. Read our Responsible Gaming Policy for more details.

Policy Changes

We may update this Privacy Policy from time to time. Reasons for changes may include:

• Adapting to legal or regulatory changes
• Introducing new services or technologies
• Improvements based on user feedback and suggestions
• Strengthening security standards

For significant changes, we will display a notification to your registered email or on the platform. Continuing to use the platform after any changes will be considered as your acceptance of the updated policy.

The "Last Updated" date at the top of the page is changed with each update. Previous versions of the policy can be provided upon your request.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (in Bengali)

We process your privacy-related requests within 30 business days. For urgent matters, contacting us via live chat will get you a faster response.

We believe your privacy is a fundamental right. Every operation at l8o is built on this belief — keeping your information safe is our responsibility.

For more information, please visit our Terms & Conditions, Responsible Gaming Policy, and FAQ pages.